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Delivery & Returns

Delivery & Returns

Delivery Information

UK delivery:

UK Shipping is FREE

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EEC delivery:

For orders up tp £50, shipping is £3.75.....For orders over £50, shipping is £6.75 signed for.

USA delivery:

For orders up tp £50, shipping is £4.75.....For orders over £50, shipping is £7.75 signed for.

REST OF WORLD delivery:

For orders up tp £50, shipping is £5.75.....For orders over £50, shipping is £8.75 signed for.

Shipping Destinations: As well as the UK, we ship to Ireland, many of the EU countries and selected other international destinations.

Delivery

Order Dispatch: We aim to post orders within 1 to 2 days of receiving them (Mon-Fri) by Royal Mail 1st Class post or by airmail for international orders (excluding public holidays). Delivery dates are estimated and are not guaranteed, actual delivery depends on your local services and can vary considerably around public holidays. Dispatch may be delayed around public holidays.

In the UK Royal Mail deliver about 97% of First Class mail the day after it was posted. Whilst we are more that satisfied with the efficiency of the Royal Mail First Class delivery service, we have noticed that, occasionally an item takes longer than usual to reach its destination.
 
If you believe your order is taking longer than expected it could be that an incorrect address or post code was given when the order was made, access to your building was not possible or a public holiday or adverse weather conditions has delayed the delivery.  Also if the delivery address is a business or residential location, the package can sometimes can take time to filter through to the correct person. In the UK we normally require 10 working days from the dispatch date before regarding an order as having gone missing.
If an incorrect delivery address has been given with the order, we may charge an admin fee equivalent to the shipping charge plus handling to allow for the reshipping of the order (assuming  the incorrectly address item is returned to us). This admin fee will also be charged, if the item is returned and the customer requires a refund instead of reshipping.
International Deliveries: Delivery times can vary depending on the country of origin. For example in Europe from experience, a delivery can take any time from 4 to 15 business working days from the actual dispatch date.

Returns and Exchanges

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For Link Bracelets: Some customers buy a large size so that they can then adjust the size using a local jeweller (the links generally have standard pins holding them together), the charge is often smaller than the return postage to us and more convenient as the size can be better fine tuned.

How to return your order

Sometimes, something you order isn't quite right so we've made it really easy for you to return your order to us.

If you would like to return something, you can do so by sending your order back to the address at the bottom of your receipt and copied below.

Please ensure your item is in its original condition before you return it to us.

If you have used a link bracelet but would like to us to add or take out links, we can make the adjustment to the bracelet.

You may wish to send by Royal Mail Signed For delivery when posting your order back to us as we cannot be held responsible for goods that get lost in transit. We recommend you keep your recorded delivery receipt safe, just in case.

Always send your order back securely packaged and in a padded envelope and with the correct stamps. Please note most courier companies will not deliver to a PO Box. Please use the Royal Mail Postal Services.

In order for us to find your order and handle your return please make sure you include the following information with the order goods you are returning.

• Your name & full address

• Contact telephone number

• Order number

• Reason for returning

• Whether you would like an exchange or a refund

• If exchanging, please inform us of the product name and size you would like to exchange your order for

Address for Returns:

Magnets 4 Health Ltd
PO Box 97
Cottingham
East Yorkshire
HU20 3WW